We are currently open with restrictions. Our dining room, guest eating area, reception toilets, lounge, and playroom areas are CLOSED.
😷 You are required to wear a mask in reception, hallways, stairwells, and lift.
ℹ The government requires some information about you than we normally would not request. This is kept for 21 days after you leave as part of the "track and trace" program. We gather this information when you fill in the online check-in form. It expires automatically after 21 days and we would only access it if required by law.
If you are arriving from a country that requires you to isolate for 14 days, you may be required to e-mail your travel document and passport/ID card. If you are arriving from a country that is not on the travel corridor list, you will be required to stay for 14 days and you will not be allowed to leave your room. (Unless you hold an exemption certificate) There will be additional charges for us to organize additional meals for you. Please ensure you have adequate insurance should your country be removed from the list. If you display symptoms during your stay there are detailed instructions about what you should do in your room.
You are required to scan the NHS COVID-19 app on arrival. We reserve the right to refuse you entry if you refuse.
Check-in Onlne - use the link in your email or use the tab "guest area" on our website (you can do this up to 24 hours prior to arrival.) You must also scan the QR code on our door on arrival
🕖 Only 1 person is allowed to check-in, leave any other members of your group outside until we have booked you in. Please do not try to arrive early.
🛀 On arrival please wash your hands in the washroom before approaching reception.
🍜 Breakfast is available in eco-friendly packaging. Please use the order form in our "guest area" tab on our website. This must be submitted before 8pm
You will see yellow touchpads on doors etc. These pads are impregnated with silver particles (known for anti-microbial properties including Coronavirus). These are helping us to keep you safe.
Phone 01323 724120 (or email firstname.lastname@example.org) and leave a message with your name, room number and the number of people in your room
We will bring you food and any items you may need. This will be left outside your door as required.
We are working hard to keep our public areas sanitized, we are wiping door handles, light switches, handrails, etc daily. We may close the dining room and public lounge/playroom -Remember to wash your hands in the reception facilities before going back to your room -During this period the dining room, Lounge, and playroom may be closed. We apologize for this inconvenience.
PLEASE CHECK THIS PAGE OFTEN, Keep safe and we wish you all well
🥣 Order your breakfast from our online guest area before 8pm. Use the QR code in your room and we will deliver to your door from 8am in 🐬 eco-friendly packaging
🥪 Hot Sandwiches Bacon, Egg or Sausage in a bap, bread or toast 🥪 Cold Options: (brown or white) Toast with Jam, marmalade, marmite, Nutella or honey 🥣 Choice of cereals ☕ Tea or Coffee 🧃 Orange juice 🍎 Flap jack, yogurt or fruit
As of 24th September, the UK government has declared that NHS Track & Trace is now mandatory. You must check-in online via our website before your arrival and optionally scan the NHS Track & Trace QR code at our main entrance on arrival otherwise we are required by law to refuse entry.
Click here to download the NHS app if you haven't already.