INFO: We've kept our PPE and "breakfast in a bag" plastic-free!

Coronavirus (COVID-19)

About COVID-19


We are currently open with restrictions. Our dining room, guest eating area, lounge and playroom areas are CLOSED.

😷 You are required to wear a mask in reception, hallways, stairwells, and lift.

ℹ The government requires more information about you than we normally request. This is kept for 21 days after you leave as part of the "track and trace" program. If you are arriving from a country that requires you to isolate for 14 days, you will be required to e-mail your travel document and passport/ID card.


Check-in Onlne - use the link in your email or use the tab "guest area" on our website (you can do this 🛎 up to 24 hours prior to arrival.

🕖 Only 1 person is allowed to check-in, leave any other members of your group outside until we have booked you in. We will allocate a time for you to check-in

🛀 On arrival please wash your hands in the washroom before approaching reception.


🍜 Breakfast is available in eco-friendly packaging. Please use the order form in our "guest area" tab on our website. This must be submitted before 8pm

Safe Pads

You will see yellow touchpads on doors etc. These pads are impregnated with silver particles (known for anti-microbial properties including Coronavirus). These are helping us to keep you safe.

Coronavirus (Covid-19) advice for guests with symptoms or known to have been exposed (last updated 11/3/20)

  1. Do not leave your room.
  2. Place your do not disturb sign on the outer door handle
  3. Phone 01323 724120 (or email and leave a message with your name, room number and number of people in your room

  4. We will bring you food and any items you may need. This will be left outside your door as required.

  5. You must use the plastic bin liners provided to dispose of all waste. Make sure you place this bag, tied outside your room door daily. If you require anything please email or phone us and we will let you know when we are delivering it.
  6. We are unable to service your room during this time, if you need cleaning materials we can provide these. We can supply sheets and towels on request, but you will need to change these yourself
  7. (Please note, food, drinks, toiletries and linens are chargeable, a small service charge will be added. - Your travel insurance will in most cases cover this)
  8. You must not leave your room
  9. If your condition deteriorates please phone 999. Whilst we don’t offer a 24 hour reception, (8am to 10pm usual hours) it will be possible for someone to let emergency services in – do not leave your room.

If you have no reason to suspect you have been exposed, then please remain vigilant….

  • ALWAYS wash your hands before leaving your room

We are working hard to keep our public areas sanitized, we are wiping door handles, light switches, handrails, etc daily. We may close the dining room and public lounge/playroom -Remember to wash your hands in the reception facilities before going back to your room -During this period the dining room, Lounge, and playroom may be closed. We apologize for this inconvenience.

If we are forced to re-close:

  1. The government may force our closure.
  2. If we become sick there may be an interruption to normal daily service/activity. We will keep you up to date with any developments

PLEASE CHECK THIS PAGE DAILY, Keep safe and we wish you all well


Please order on our "guest area" tab before 8pm